Ok here it goes... Upon entering found several tables had not been cleaned, employees arguing about taking phone orders and those customers waiting to place an order as well. Kitchen looked like a mess with plates all over the place. Several tables of people waiting for their food.
Here is what our party ordered.
1 Deadhead wrap / No Banana Peppers & Red Onions
2 Vermonter / No onions on sandwich and side salad
Received the 2 Vermonter's 19 minutes after ordering with Onions included.
Received the Deadhead 21 minutes after ordering once the owner asked what I had order because she threw away the order slip after she made the 2 sandwiches. I told her the Deadhead minus the Banana Peppers and Onions. Proceed to eat the wrap and guess what... It had Banana Peppers and Onions inside. I set this aside and only ate the side of mac salad (pretty decent) As I am finishing up owner walks by and ask how everything was. I stated fair at best, given that all 3 items did not come as our party ordered. She has the nerve to say to me that I should have asked for her to remake it. Ok.. maybe I should have but clearly told you as you where making my wrap not to put banana peppers and onions in it.
At the bottom of my receipt it states the following:
"We wish we were perfect, so you'll need to retain this receipt. Notify us immediately (within 2hours) if there are errors with your order. We will correct any issues as quickly as possible."
So what this really means is... Yes we only strive to succeeded about 75% of the time. We will try and correct it, but we only succeeded at that about 75 or 80% of the time.
I have never eaten at an establishment that had the printed on the bottom of the receipt. In an area of many choices for lunch one would think that this place would try and hit a homerun every time. I prefer the mom and pop establishments over chains any day of the week. However this place is lacking a lot and if they don't change how they communicate, provide service, and execute delivery of their products they will be out of business sooner rather then later. I hope that is not the case and they can address major issues in running this business.
The food: Pretty decent, however it takes a backseat (pretty far back) compared to the issues above.
Take away from this review:
Long wait for food to arrive
Communication an issue with employees and owner working behind counter
Cleanliness: tables dirty, place needs a good cleaning.