When I went in with my daughter we ordered vegetarian sandwiches and they were pretty awful. I know they have great deli meats and such. I complained, and they not only sent a gift card, they actually solved the problem! I love that. Now they have some decent vegetarian items. When I just get a gift certificate from some corporate PR flak, I don't even want it sometimes because they don't even address the issue. Miracle Mile did though. Thank you! You get five stars.