I wish I could give this place a better review. Every time I call, the wait time is HORRID. For example, it's Monday morning at 9:50am and have been on hold for 10 minutes waiting to speak to someone. Just *now* the queue told me I will be waiting another 8 minutes. ARE YOU KIDDING ME? I don't think even the worst call center has this wait time-even on a Monday morning. Horrible. I'm recommending my doctor to switch referring me here. This is the second time this has occurred.
When I had to call back and verify insurance and speak to someone, they gave me the main line again, and another 10+ minute wait. Is anyone monitoring this at your company?