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  • Rented a 16ft truck and a 24ft truck for a move from Budget Rental. This review very easily could have become a one star but the guy (Al) working the Rancho location was very helpful in making things right. On the day I went to pick up my vehicle, it wasn't available until 5 hours after I had it scheduled for pickup (this was due to corporate giving the prior renter an extension on the truck rental). This small delay caused a huge problem for me as I had movers on the clock and timeline that had little slop in it. To help smooth things over Al was able to get me an extra day and some free blankets to help with the delay. He stayed past closing to make sure all our needs were taken care of. He was extremely helpful in showing my wife and I how to operate the car trailers and the vehicles safely. In short, the move was a success.
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