Time for an update. Haven't been at this place (nice place but horrible management that nickels and dimes people) for a little while and I heard that there were a bunch of changes in management, etc. because the profit and loss numbers there have been so bad.
Perfect example of a company that doesn't know how to hire people based on the demographics of the area they are trying to serve.
Food is still overpriced for what you get and It's MORE than obvious that this company turns waitresses into bartenders / managers and doesn't hire professionals so they can save a buck or two.
Super nice place though. It's more than obvious there was some money spent on it.
However, was playing the machines with buddies drinking away. Super cutie girl next to me also playing the machines couldn't seem to get a drink so I ordered one up for her. We go on our way to visit downtown for some shenanigans and leave nice tips for the cutie bartender not thinking we have tabs after putting in over $100. (No idea what my friends put in but I was in over $100 on the machine I was playing.)
On our way back from Downtown, we swing by to get breakfast before going home. Upon entering, The graveyard bartender hands me a bill and states that I walked out on a $50+ tab!!
Of course I'm in shock after playing that whole time and look at the bill.. charged for everything including the drink I got for the girl next to me who was also playing the machines!
I told him I was playing the machines and didn't have a clue that I would be charged after blowing over $100 on the tight machines there but it was too bad, so sad. Pay or leave.. Handled it horribly. Could have possibly taken the time to look at my players card but I've had issues with him in the past with charging me for everything when playing so my response to him wasn't very pleasant. I'm a very laid back guy and it takes a lot to piss me off.
My first review of this place was nothing but stellar with the original staff. Unfortunately I guess they were too good in taking care of people and were fired because "corporate policy" for this particular location is to nickel and dime you which is so odd considering most of the PT'S owned locations take care of the gamblers from my experience.
Over 20 years of experience going to PT'S joints and this one is by far the worst experience when it comes to comped drinks if you are playing the machines.
I will say this is the nicest bar in the area.. however they can't seem to keep a staff around that has a clue on what it takes to keep good customers around. My favorite bar is Sago's but it's pretty far for me but I'll pop in every now and then and the staff is super nice / remembers me, takes care of me. (Pretty much the same staff since the night i first walked in there.) Charlies Down Under, a half mile down the road from this Sierra Gold is the same way.
This particular location just can't seem to get it right and has run off so many good customers a class on what NOT to do could be offered at UNLV just using the history of this particular location.
Place should be jam packed for how nice it is in this location but more often than not it's empty unless it's happy hour and that's because they run people off nickel and diming them...