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| - I had a terrible experience at this place!
I had scheduled an appointment to get my 2001 Ford Explorer appraised so that I could hopefully sell it to them (I was having awful luck on Craigslist trying to sell it).
I was told that I was to meet with Eric Manson upon my arrival. When I got there, I was ignored for about five minutes. One gentlemen at the counter eventually asked what I was there for, and once I stated what I needed, the other gentlemen standing next to him repeatedly shook his head "no" because he didn't want to help. Umm....Okay? Not very professional. The first guy called me over, took my information and stated that I would be the first one seen in their long wait (which was the only nice part about this experience).
Finally, I got called, and we walked over to my vehicle. Mind you, it was in pretty good condition for how old it was, and how many miles it had. The woman that helped me kind of insulted my vehicle saying that it would need some tweaks, and "she'll see what she can do." She told me that with my type of vehicle (I guess with how old it is??) that they don't go by KellyBlueBoook, they go by how/if it would sell at an auction- they base it on how much money they think they could get for it at a wholesale auction. Once inside, we went over all the necessary information, and she told me that someone would be out there shortly to appraise my vehicle. This took 30 minutes. When it was ready, I was to be called on the phone to be notified. The woman operating the phone called me THREE times and didn't know how to work her phone. Whatever. I walked inside, and she went over what the appraisal came back with. She stating that everything about my vehicle was in Good or OK condition - just as I thought. Then. She told me how much they could give me for it. $500!!! Are you kidding me?! Me, not being very into cars or not knowing as much, I was completely insulted. Right after telling me about the condition it was in, they came back with that number! I KNOW that they would be able to get more for my vehicle at an auction than that. I honestly felt like I was being scammed. I walked out of that place telling them that there is no way that I would sell it to them for that.
Immediately upon leaving, my boyfriend re-posted my vehicle to Craigslist, and sold it for $1,500 within TWO HOURS!!!
Before you sell your car to CarMax, be sure to know that value of your vehicle. I knew how much mine was worth, and I felt completely taken advantage of, disrespected and ignored at this place.
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