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| - So we purchased a home with them this year and the experience was both, good and bad.
No doubt their houses are amazing and very detailed, I fell in love with a friends house and when we realized we would have a chance to buy our first house with them I was extremely excited! Their houses have all sorts of floor plans and are affordable, not crazy expensive!
So we initially talked to a lady called Candee and filled out a sheet with some of our info. Unfortunately we didn't know better and researching their houses we found a different group of model homes and were then helped by Amy.
My very first advice for you is, avoid AMY MAESTAS. She gets easily distracted and will forget appointments and details, also she will say everything she notices you want to hear to get you to close (like promise you a time frame for the house to be finished when they're not supposed to) and if you do have problems she will become rude and snippy.
*FYI You need to prepared yourself in case it takes longer, don't believe anyone who swears to you your home will be done in 3 to 4 months because that's not true. Prepare for a longer period so you don't end up in a bad situation like we did and some others we know and you can plan ahead.*
My second advice is if its your first house purchase, read the whole contract and if they did promise you something - like a too good to be true time frame - write it on the contract (you will find a few blank lines for this towards the last pages).
Also, make sure you meet the lender and talk to him and ask about the process and express your concerns, don't be one of those people who are fooled into putting the earnest money and options money down just to then realize you won't be able to close and be out of that money! Make sure whatever directions your lender gives you you follow them, take it seriously as it can compromise your purchase process.
Our lender was Steve S from New American Funding (it's one of their preferred lenders) and he was AWESOME! Big shout out to him and Molly!
One thing we had a problem with was the construction site. We were always (every week) visiting and encountered things like beer cans all over and even nasty messages on our walls, be on it! Visit frequently and don't be afraid to let your sales person know about any problem (take pictures!) - and if you end up with Amy who won't help you, go to their main office because they will for sure take care of you.
The whole process, from when we signed the first agreement to when we got our keys took about 6 months, it was longer than anticipated and stressful because we had a rude and unprofessional sales representative. If you're prepared to wait longer than you will probably be promised, you will be just fine and chances are everything will be smooth.
When you get your keys make sure you're on time to do the walk through, they don't play and if you're late you won't have a chance to do that. TRUST ME, you do want to check the house out with their superintendent! They will give you a lot of precious info and you will be able to point out anything that needs to be fixed or touched up (sadly you will find a lot of little things).
We moved in exactly a month ago from today and aside from all our problems with Amy and the construction site, we have no regrets! The house is a dream and their floor plans are amazing, we just absolutely love it!
I only wish I knew better and had contacted the first realtor, Candee, when we saw the different model homes. She's a sweet person, very customer service oriented and will always be nice to you and make sure your concerns and doubts are addressed.
So guys, if you're looking for a formidable and affordable house you should definitely check out their model homes! You really won't regret it!
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