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| - I have had a horrible experience here. Let me start off by saying that it took me 5 years to save up a few thousand dollars that I spent on a Groupon for an invisalign treatment here. I went through about a year of invisalign....After that, one of my bottom teeth was still rotated and I had to go through a refinement and do another year of treatment (I wouldn't have minded much, but I had to wear attachments with my treatment and I didn't think they were very appealing). I had paid a lot of money and spent a lot of time working on getting my teeth straight and I wanted them perfect. At the end of the second treatment I still have a tiny gap near the bottom tooth, but everything else looks pretty straight. I walked out being averagely satisfied. But this isn't the worst part yet....
I had been going to another dentist for my cleanings. I gave them the benefit of the doubt and let them do my semi-annual cleaning. I had asked them if my dental insurance covered my cleaning before I walked back...and was assured that it did. So, I walked back and they cleaned my teeth. I then checked out and asked again if I had owed them anything, to which they responded no. About a month later I get a bill in the mail saying that I owed them $100 for the cleaning. I was extremely upset. It doesn't seem like much, but it is when you are still going to college. I called them to discuss my concern and the front office lady quickly rushed me off the phone and said that I was "out of network" so my insurance didn't cover all of the cost and there was nothing she could do. That would have been nice to know before getting my teeth cleaned, especially when it is covered at 100% at my other dentist. I felt cheated and like I wanted to get this taken care of, so I took off work and went into their office in person to talk to them. I explained how upset I was and the office lady rushed me to a back room to finish discussing. She did end up refunding my $100, but then had the nerve to say that "That's not how I should handle things in the future"...." And that "it's my responsibility to know my insurance coverage"...I agree that it is my responsibility to know my coverage...but I work in healthcare...and it is also the facility's responsibility to give the patient accurate information regarding their service charges. After all of this, I was extremely dissatisfied with their customer service. I did not want to continue going here after going through all of this. However, unfortunately I had not gotten a retainer after my invisalign treatment yet. I had planned on saving up another $450 to do so before going through this nightmare. So instead of spending my money there, I decided to go to another orthodontist to have a retainer made. This is the icing on the cake......
During my consultation with another orthodontist to get a retainer made, he looked at my bite and my teeth and said that he would not make me a retainer because I still needed about another year of invisalign treatment... and that my back teeth were not touching when I bite...which is true. At this point I just wanted to cry. I had spent thousands of dollars and over 2 years trying to make my teeth nice and I got ripped off because it wasn't done thoroughly. I have a few appointments with other orthodontists and am praying that one is willing to make me a retainer. I do not have thousands of dollars laying around to go through another invisalign treatment, and I just want my teeth to at least stay where they are for now...until I can one day save up again and have them done correctly.
Through all of this negativity, I will say that Dr. Ginger Price was nice and worked with me when I needed a filing on my front tooth. She was willing to match the price of my other dentist office at $28....when they initially wanted around $350.... But after everything I went through here I am extremely unhappy and would advise others not to go here.
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