This was my first time ever coming here. I have to admit... For what they charge to stay here, I expected so much more. It was an hour-long wait standing in line to Simply get checked it. This was completely unacceptable. While one of the two adults were in the lobby in line and the other adults at in the car with the three children, valet came and hopped in our car and moved it. It was quite awkward. We finally got to our room, without much customer service from the girl at the front desk I might add. The room was nice and clean. Because of the long wait, we only had about 45 minutes down at the pool before they closed for the day. We were walking back to our room from the pool area, in a few doors down from our room was an extremely strong smell of marijuana. We got in our room hung out for a few minutes, went out on our balcony... And there was the smell again! We called down to the lobby to complain about the smell of pot stating that we had children here, and did not need them hi on our vacation and to please look into it. They never followed up with us nor did we see any staff come around our room. We only stayed one night at the resort, so can only say how things went on this day. I can tell you that at checkout, that was another 40 minute Excursion. I don't know why the lines run the way they do, but they really need to get to handle on things. It was very discouraging and not much fun of a process to check-in or check-out.