| rev:text
| - Here is my story:
I came here in Aug 2014 to buy a new car. The rep I dealt with (who will remain unnamed) was very nice, but in my opinion too out of touch with how to deal with the younger generation. For example, when I brought in my Unhaggle Report to ensure I got the best price, he was unaware of how to deal with it.
Long story short, after 4 hours of negotiating we were unable to strike a deal, mostly because of his lack of computer skills and lack of initiative to try and get me the best price. Similar to most other dealerships, I just wanted to see on a computer screen my breakdown of payments to show how he came up with the final number based on all the inputs (I.e. purchase price, term, residual, interest rate, etc.). This was not possible, and everything had to be hand written out which took forever, and did not include the detail I would have liked to see when making such a large purchase.
In the end it came down to price: he was not able to give me a 1% loyalty discount for having an existing lexus within the past 2 years, and he was not able to bring the monthly lease payment down to an competitive number.
In the end, I walked away and went to Don Valley North Lexus. I asked for a younger rep that was more tech savy, and within 1 hour we finalized a deal and completed the paperwork.
The rep at DVNL was able to call head office to get me a 1% loyalty discount on my lease rate for having an existing lexus (which the other guy was not able to do). He was also able to get me a monthly lease payment that was $75 less per month, and for 39 months vs 52 months (all other factors remaining the same). That may not seem like a lot, but it surely adds up over the term of the lease!
Overall, the gentlemen at Lexus of RH was a very nice guy, but just not able to cut a proper deal. Whether he really couldn't do any better, or management was too strict - in the end the consumer has to do what is best for them.
Bottom line: If you want to save time and ensure you get the best price, go to DVNL. Which, surprisingly is owned by the same company that owns Lexus of Richmond Hill - yet there is a huge difference in what you will end up paying.
If I had to take a guess as to why, I think it may be be because DVNL is the top dealership in the country and therefore has more pull with head office, as well as able to do better on price since they move so much volume of product. Just my two sense.
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