Never had a bad experience here. The service is always pretty good. The food is good. The menu has variety. It's fairly inexpensive. Relative to your other options on Craig Street, this definitely deserves four stars.
I once tried what is probably their most well-known dish, the Devonshire sandwich, and I was very happy that it tasted a lot better than it looked. Apparently, it was reviewed by Bobby Flay on the Food Network a few years back. I'd recommend it without hesitation. I'm sure you've already seen reviews mentioning how great the waffle fries are, and you should take their word for it. I've had the tuna sandwich and heard wonderful things about the burgers too.
Lastly, for those who like to drink, you can do so without breaking the bank. I've seen plenty of people go their just for appetizers and wine. But there's also a decent selection of beers that the servers are very knowledgable about. It's a versatile place that I'd recommend if you're in the area.