Been here a few times as it is very close to work and enjoy a nice lunch with coworkers or friends when they are in the area. It is what you can expect from a chain eatery - food has always been good and never disappointed. Service is excellent and rarely had any complaints. Prices are a tad on the higher side, but nothing out of the ordinary for this type of restaurant.
Not 5 stars simply because it offers nothing out of the ordinary - but a solid choice downtown. Can get really packed, especially around Raptors/Leafs/Jays games and lunch in general.