I went to use the computer at the Downtown Chandler Library and it said card error. I went to the help desk to see why it was saying that, they asked for my card and then preceded to tell me that I ordered a new card a few months ago. THIS WAS NOT TRUE and I told her that. She then thought it would appropriate to call me a liar! She then changed the account number back to my card. Since then, I have had the same issue 3 times even though the account has been updated back to my card. Every time I go through this crap with them, they try to get me to pay $5 for a new card! THAT IS BS! They are purposely destroying peoples accounts like this and then telling the customer they need to buy a new library card! I have a serious problem with this! Screw you CHANDLER, Yes I live in Chandler but this pisses me off since my taxes pay for the library!