Friendly staff, nice kids area to play while waiting. I went to see what they would offer me for my 2007 Cadi CTS ... No body damage, no mechanical issues great AC, clean interior, and they offered me a max of $1500! The car retails for$7000! I almost had a damn heart attack. What a total rip off! I was expecting half of that.. Not sure about ever buying a car from then but most definitely will never sell them a car.