Married on 5/2/14 and had the best experience. While it was initially difficult to get a hold of the wedding planner assigned to me, she explained when we finally talked and more than made it up with her helpfulness and friendliness. She answered every question I had and helped walk me through the entire process- even when it came to getting the marriage certificate.
I picked this place because it had one of the most elegant looking websites. I was not disappointed. The photography packages are no different than if you bought any professional photography package. It may seems more expensive than other chapels in Vegas, but you get what you pay for. I spent more on the photography than the wedding ceremony, and I am so glad. The photos were AMAZING. All my friends and family are surprised at the quality and agree that the photos came out great. Their photographers are truly professional photographers. Ours told us all about her photography schooling and was very knowledgeable when it came to posing us around the chapel based on the natural light. Plus the photographers were fun. We had a blast during the photography session. We got way more photos than were promised to us with our package, though we did get the surprise "For $300 extra dollars you also get these extras." I bought into it. You only get married once right? (or at least that's usually the plan). They also accidentally made two videos, so they gave it to us for free.
I saw a few complaints about the gratuity envelopes, however it is mentioned on their website and it is optional. Just like waiters and waitresses provide a service and get a tip, these staff members did too. I work in the food service industry though, so that might be why I wasn't bothered by it. I like that they gave a recommended gratuity (min and max) because I really wouldn't have known what was standard otherwise.