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  • I've been coming to Zia stores since I was a student in Tucson over a decade ago and have been generally pleased with my experiences there. They have decent prices on new releases, and I always enjoy browsing and looking for less common CDs that always seem to show up eventually. I don't think I had ever tried to sell anything to them before yesterday. It's not in my nature to thin my collections by selling CDs and DVDs but I happened to have such an occasion recently. I was pretty surprised to have the experience there that I did last night given that the past was always quite positive. I had purchased a bundle of all 9 seasons of The X-Files on DVD from Amazon because they had a great deal on them as a package. I did already own the first 4 seasons, but it was still less expensive than ordering the remaining ones by themselves. Anyway, I was left with the problem of having some DVD sets that I just didn't need, so I thought the best solution for that was to get a couple bucks for them by selling them at Zia. I had, after all, seen these exact sets on their shelves for sale recently. I brought the 4 sets in and was told by a girl at the counter that they only buy used items. I'm sure I had a confused look on my face but told her I'd gladly take the packaging off of them if they wanted them that way. She said that I could bring them back tomorrow but that she couldn't buy them then because she had seen that they were new. That was when another employee chimed in that they wouldn't buy them from me at all (maybe I said something they didn't like) because they weren't used (and maybe she was taking a mental note of my appearance in case I tried to come back). Their looks were condescending, and they didn't even bother to offer an explanation of why that policy exists. I had to tuck my tail and leave with the impression that I had somehow done something entirely wrong. I wound up going to Half Price Books down the road who gladly purchased the DVD sets from me. I probably won't stop coming here altogether because I'm unaware of any kind of comparable independent record stores anywhere around Phoenix. But I doubt I'll try to take anything to Zia to try to sell it ever again. I contacted Zia on twitter, but they didn't seem interested in confirming or denying that they wouldn't buy new DVDs.
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