After 11 different window bids we chose to go with direct windows Cody the sales agent was very knowledgeable about his company and answered every question asked (pat on back). Our windows came in a week earlier then planned another plus. The only issues we had that we couldn't not give a five star is due to a miscommunication between installer and company. I called and spoke to Tommy about trying to fix this issue as we were promised and he acted very unprofessional on the phone(we forgive you), luckily We received a call back from owner Teresa whom apologized humbly and promised to make the matter with the window right which was greatly appreciated. Our new windows look beautiful and are good quality. On 05/14/14 our issue was resolved thank you much Teresa for being a woman of your word and for showing us that people like you truly care about their business. :) Thank you Wilber as well.