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| - Came here having never heard of, seen, or read about Milagro and it was nice to visit a restaurant with an entirely open mind.
First impressions were good. The host was friendly and the restaurant was huge and very spacious(a rarity in Toronto). There was a lovely patio overlooking John Street which contributed to a fun, vibrant atmosphere.
We were seated and given menus. First thing I noticed was that the chicken burrito (burrito tinga) that I had been eyeing up from outside on the window menu was listed as fifty cents more expensive on the inside menus than the price quoted outside. Not a big deal, but the principle of the price discrepancy was a bit annoying. I also raised an eyebrow at their strict no modifications or substitutions policy, described at the bottom of the menu. I get that this restaurant wants to be seen as authentic, and understand that excessive mods/subs can indeed ruin a dish, but what happened to customer choice?! This restaurant isn't cheap, and I would expect a bit more in terms of accommodating fussy customers considering the prices of some menu items. Oh, and while I'm ranting about the menu - it was weird how the outside menu was mostly listed in Spanish, and the inside menus were mostly in English. Again, I understand the desire to be seen as authentic, but for non-Spanish speakers, spending time deciphering the outside menu was a bit of a chore.
We ordered some water and juice, and was pleased to see that both were served with ice, as the menu warns you that the food is spicy! We also received complimentary nachos and salsa. Yay! Our server was really friendly, but unfortunately disappeared the entire time between us receiving our drinks and us requesting the bill some time later. That isn't a problem (I'm not into this whole 'build a relationship with your server' crap), but her replacement was a guy who was clearly multi-tasking between cooking in the kitchen and serving. Complete with food-stained apron, I felt sorry for the guy, as he was clearly uncomfortable in his serving role and didn't seem to be enjoying it at all.
Our food arrived, and I was delighted with my burrito. The portion wasn't huge considering I paid $13, and the accompanying side salad was just a slice of lettuce and two spicy carrots. But, like all good Mexican food, it left me feeling stuffed. I can sort of appreciate their 'no mods/subs' policy a bit more now, as all the ingredients in my burrito just blended PERFECTLY with each other. It really felt like each ingredient was measured out to be in perfect proportion with everything else. The roasted chicken was cooked perfectly and the spice level was indeed quite high, but nothing excessive or extraordinary. The tortilla was also just right - you know how so often burritos are either burnt and crunchy, or undercooked, so that you can taste all the dough? No fears of that here. Everything was just right.
Unfortunately, my bf didn't feel the same about his enchilada rojas. I immediately noticed the poor presentation of his dish when it arrived. It looked like it had been pre-made and microwaved (I'm not suggesting for a second that his meal WAS, in fact, microwaved, it just had that soggy, flat appearance). He was disappointed with the sauce on his dish, and described the overall meal as 'ok'. But for $17, you expect a lot more than just 'ok'. His dish was also the same size as mine, which I thought was strange, as his was much more expensive than mine.
In terms of the food I personally ate, I would give this 4 stars (at least!). But I like to factor everything into my reviews, and my overall experience here was a 3. I got the sense that the customer wasn't the priority here - there really is no excuse for price discrepancies between the inside and outside menus. So many contradictions! There was a noticeable difference in quality between my meal and my bf's - why?? A lovely sofa in the ladies' washroom, yet paper and water on the floor. A server who was friendly and helpful, yet who disappeared for most of our time spent here with no explanation.
This place could be great, with a bit (or maybe a lot) more care and effort. If you go, get the roast chicken burrito.
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