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| - I cannot rate this dealer high enough. They were awesome. Below is my "thank you" letter to the person who helped me most, Scott Jenkins. I had talked to three dealers throughout a weekend and each tried to give me a better deal than the others. The only dealer of the three who never gave me a bad feeling about a single thing was Subaru Superstore, specifically Scott Jenkins. He was also the one who had the best deal at the end and even beat the rate and deal I had been offered through USAA's car buying site (which itself is an awesome way to purchase a vehicle). I made it clear to Scott that I did not trust car salesmen and felt anxious about the whole experience. He did not ever push me and was very respectful in all emails back to me even though I wasn't being the nicest customer. He was able to assure me I could trust him throughout the entire process. I still had a tiny bit of apprehension as I was on a shuttle bus for the three hour drive to the dealer to sign papers and pick up my Outback. I was so happy to have absolutely no surprises when I got to the dealer. Everything was as we had agreed upon, just as he had promised.
I felt certain that I would not be purchasing the extended warranty/maintenance. When I talked to the finance/insurance person, Brandon Metcalfe, I ended up changing my mind. He did not pressure me in any way at all, just showed me my options and gave a good explanation of what the extra warranty covered.
After signing all papers with Brandon, Scott showed me many details about my car, and hooked the Bluetooth from my phone up to the car and made sure I was comfortable enough to drive it off the lot and the 3 hours back home. I don't know if most dealers give you a full tank of gas but this one does and I was very happy about that also. I left the dealership confident that I had made the right choice.
Below is my thank you letter to Scott...
Scott,
I want to thank you again for making my experience not just good but great enough for me to brag about you to everyone I see. Both you and Brandon were awesome, I can't thank you enough. You did a great job at making me feel comfortable the entire time and were never even remotely pushy. I appreciate so much how you handled everything. I wanted to give you and Brandon a hug yesterday when it was all done. Since I didn't, you two can give each other a hug for me :)
I have never been so sure of exactly what I wanted when purchasing something as I was in knowing I wanted an Outback with Eyesight and rear-a/c. I've been thinking about what car I wanted for 2 years since I totaled my Toyota Sienna van. I know I have an excellent car now and thanks to you I had an excellent car buying experience. I never imagined buying a car could be a good experience, because as I told you, I have never trusted car salesmen.
I LOVE the Eyesight system. Of the three things it does, I thought the lane departure warning would be the least used and I wouldn't really notice it or get a whole lot of benefit out of it. Driving back to Yuma, I intentionally started driving into another lane a couple times just to see how it worked. It turned out I didn't need to "test" it because there several more times that the warning went off while I was driving the rest of the way, making me realize I need to pay more attention driving. (and I have to say that I wasn't even on my phone). I know I need to be a safer driver but I know that Eyesight will make me safer and it is already making me more aware of what I'm doing that is unsafe. It makes me want to pay more attention and try for a whole day of no "lane departure" warnings.
Please feel free to use my email on any review sights. If you send me links to any websites with review, I'll be more than happy to tell about my great experience. I don't think I have ever written a review before because I have never felt so strongly about wanting to.
It does make your job easier that you sell such a high quality product :)
Thank you again
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