Scheduled an appointment for tires, brakes, oil change, inspection and parking brake adjustment. Appointment was for 8:30am on a Friday but I dropped off the vehicle on Thursday night and did not pick it up until Saturday morning. Spoke with service center a few days before appointment to make sure tires were available and confirm drop off and pick up times.
Service department left a message at 5:07pm Friday with no information. Could not get in touch with them until Saturday morning at 8:30. Notified my car was not only not done, but that it had never been started! They wanted to keep it through Monday because they got "behind" and did not have time to start work on my car. I had arranged someone to give me a ride to drop off and pick up my car, arranged to borrow a car on Friday, had an appointment and left the car for a day and a half and they did not even start working on it!
I have been loyal to Baierl since buying my Sorento there in 2013 but I will never consider having service done there again or every buying another vehicle from any of their dealerships.