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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2013-10-09 00:00:00 (xsd:dateTime)
itemReviewed	Roundpoint Mortgage Company
http://www.openvoc.eu/poi#funnyReviews	2 (xsd:int)
rev:rating	4 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	2 (xsd:int)
rev:text	This is an update to my previous review on 9/16/2013. I've now bumped up the rating from a 1 to a 4 for my overall experience. Lauren L., Customer Advocate Manager, was great. She promptly followed up with me to discuss my issues I was experiencing. She was very friendly and genuinely sounded like she was concerned. Also, my Loan Officer, Erik E, reached out to me to make sure everything was processed timely and followed through to closing. Everything finally closed a few days late but none the less, closed and finalized. I originally selected RoundPoint based on feeling the most comfortable with my Loan Officer after a few initials contacts through phone and email. They weren't the lowest rates but one of the lowest plus very responsive. One thing I would say is be aware of and double check all the numbers. After I decided to go with RoundPoint, they changed the initial offer by charging more fees. Again, I choose to go with them because I was most comfortable with them but this definitely made be pay closer attention to the rest of the paperwork. There were a few things here and there (could have been computer or human error) that I caught but RoundPoint corrected those along the way. I guess this can happen with any bank, so I would recommend to check everything! I was on the fence about the updated rating but overall gave the 4 based on RoundPoint resolving my issues and promptly taking action. I feel the added stress and aggravation would have been nice to avoid in the first place but what's important is it was addressed and everything is done now.
http://www.openvoc.eu/poi#coolReviews	1 (xsd:int)
rev:reviewer	Nate

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