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  • Horrible customer service. I have been receiving calls for over a week that a prescription was ready (I have been out of town - and the prescription was supposed to be ready before I left but they did not fill it in time) and I go today to pick it up. I tried once this morning and they don't open until 8 (unknown to me but that's not why the customer service is bad). I try again this afternoon and after no less than 5 voicemails telling me my prescription is ready and a call last night - it's not ready. They offer to fill it while I wait but I have to go inside and wait for a few minutes and they would fill it. I asked if I could just drive around the drive through again in 5 mins but the tech says I have to come inside and wait. Why? What is the difference between waiting inside for 5 minutes or staying in my car, where I have groceries that can't be sitting in a hot car? It makes zero since why I couldn't have waited a few minutes and driven through again. They aren't going to magically make my pills appear once I walk inside. She said if I wanted to come back in a few hours then I could drive through again. What?! I might be a customer with mobility issues, why would you make them come inside. She just stared at me and could not offer a valid reason for this absurdity. I drive away and am having my prescription transferred to another pharmacy. I don't care if this is the closest pharmacy to my house. I will never go in there again.
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