This place has generally friendly staff. However, they will try to gouge you at every opportunity. When I brought my bike in to check my squeaky pedals, they tried to get my to leave my bike for a tuneup. When that failed, they took my bike into the back, sprayed something in around the pedals, and charged me $6 for the service. I didn't realise they wanted me to pay this until I bought a can of Teflon lubricant, which tidy assured me wasn't as good as their spray.
They're crooks.