Five star food and cleanliness. One star customer service. Great place to a big family for a cheap good sized meal. Prices are great and food is always hot, fresh and consistent. As far as the customer service, well I guess you get what you pay for here. Most of the waitresses and front end staff are rude, rushed and seem to have better things to do. If you need something to accompany your meal don't bother, just eat it the way it is or wait and have your meal be cold by the time you get it. Before they did renovations they had a bunch of TVs around showing images of nature and cool places. The kids love to go there and keeps them entertained while waiting for their food. They have cut down on these to only two sides of the restaurant. Bummer to the kids they can't always see them depending on where we sit. This was a big selling point for the kids. We have ordered many things off the menu some are hit and miss. Stay away from sandwiches with turkey. It is processed and tasteless. Gross! Steaks,prime rib, waffles and pancakes are always good! Kids love the strawberries, whipped cream waffles. Huge portions and always good!