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| - For all of you Yelpers who need heat or air conditioning repair, please read this review ! This happens all to often. We rely on repair personal to help us with our needs, and they take advantage of us because we don't know any better.
My heat went out around the holidays just recently. I was freezing and going out of town the next day. I looked up Larson Air in the yellow pages because I didn't see any reviews on Yelp. They weren't busy because they came out right away. In fact the guy that answered the phone was all to happy to have at least one job, mine, that day. He almost seemed desperate. Red Flag !!!! He also told me that they have a $68.00 service fee just for coming out. But they credit $30.00 of that fee IF you use them to do the repair. Sound suspicious? Yes it is. Any company who tries to railroad you into using them to repair is up to no good. Red Flag! And the guy that came didn't seem like he knew what he was doing. While he was up in my attic, I asked him what brand of heating unit it was, and his response was, "I don't know". Ok so he's right next to the unit, and if he can read, he should be able to identify the brand of unit. Nope. So I made my way up the ladder poked my head in the attic, and noticed the paperwork nailed to one of the beams right next to his head. Yes I had to identify the unit brand because this guy was to stupid to be able to do that. Another Red Flag!
While I was up there, I asked him what was wrong with it. His response, "Well, I think it's this heat coil". You think? You think? Another Red Flag!!! Ok, so how much is that part? Well, the part is about $150.00 and then the labor. So after he gets on the phone with the manager, he comes back in and tells me it will be almost $300.00 to fix it. I ask him if there's a guarantee that is the problem, and he told me well no. Another Red Flag!!!! So I proceed to tell him I am going to have another company come out and give me an estimate. His demeanor totally changed. He seemed angry and told me well the heat will probably work now off and on so the other company will tell you there's nothing wrong. Another Red Flag! Lets see, how many red flags are we up to with this company? Bu Bye!
Sun Country Heating and Cooling came highly recommended on Angies List. I was on the phone with them before this yo yo even left. They give FREE Second Opinions. Yes FREE! They came out in about an hour and a half. Immediately I could tell this guy knew what he was doing. They were up in the attic for about half an hour doing diagnostics, and then they came down and said some Bla bla needed cleaning. Well, they didn't use the word Bla Bla. I just can't remember what the part was. They cleaned it and it's been working ever since. So I asked them how much I owe for their services. Guess what they said? No really guess. NOTHING! I tried to get them to charge me for coming out and helping me and they would not accept any money. Can you believe it? People this is a true testimony to my experience. Please don't be railroaded by dishonest companies. Use your instincts, do your homework and be happy. Thank you Sun Country Heating & Cooling. Wow.
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