This is an update on Walker Furniture..I love everything we purchased and they delivered it all on the day we asked...BUT I have had the worse time with their Customer Service! We have a problem with the legs for one for one of the chairs, the first deliver they bought the wrong legs so they came back a few days later with the new ones but the chair is now lopsided and you can't sit in it. The delivery person said I would have to call customer service on Tuesday and they would work it out.
SO on Tuesday I called and called and called..finally I got a real person and they said they don't have these legs in stock they would see if they could find some and they would have our salesperson (Karl) call us. So I waited no calls, then one day I got a invoice in the mail with the chair highlighted and a message that said "Call me at XXX-XXXX or XXX-XXXX to schedule a service call for your chair" NO NAME just "Call me" so for a week I called both numbers several times and left messages..no one every called me back..finally I called the Walker Furniture number and again had to leave a message.
This time someone need call me back but said she couldn't help me because she didn't know anything about the legs but when email this person to contact. Finally this week I get a call (when I was out) so she leaves a message for me to all her..Again I call the number she leaves and I get a answering machine, I try several times always getting the machine..so again I leave a message to all me! AND AGAIN NO CALL BACK!!!!
Are you guys really that busy that you can't pick up the phone or call people back! I am also waiting for the last chair to a dining room set..that seems to be on back-order for ever!!! Right now we have a dining room set for 6 and sitting for 5 :)
Customer Service gets 2 stars!!!! but the furniture itself still gets a 5 :)