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  • I used American Valet last night when attending the Coyotes game. I always use the valet service at the hotel next door because it saves a ton of time compared to the normal event parking. Unfortunately this was the worst experience I have ever had with any company. When we pulled up my girlfriend was exiting the vehicle and another valet pulled a car up and hit the passenger side door of my vehicle as she was getting out. The door slammed closed on her ankle which caused more problems. Although the accident was frustrating, the main problem was how the situation was handled by the "Manager" tony and Alex (who wouldn't tell me his name) the valet who was driving the vehicle that hit mine. Nobody should have a job in customer service if they are going to treat a customer the way he had treated my girlfriend and I. From him swearing at me to telling me the entire situation was all my fault it was completely unreal how he handled it. After we got out of the game he was waiting at the end of the parking lot for us and right away he shoved his phone in our faces saying "look where the other vehicle is. Look where the other vehicle is". I was at a loss for words. I work for a valet company and if one of my employees had handled a situation with a customer the way he did they would have been fired on the spot. As long as he is working there I will never use his service again and I will make sure all of my friends who use his service for coyotes games don't use it as well. Absolutely terrible
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