I have been to this store twice for two different service requests. All I can say is 10+. Vernon is the greatest Verizon employee I have ever dealt with. He assisted the first rep helping me on the first visit. On my second visit, I asked to have him help me directly. He is awesome. He really knows what he is doing. He is worth the wait. He takes his time with his customers and makes sure that they don't have any unanswered questions. I know that when he gets to me, that he will do everything in his power to make my experience a great one. This store is known as a "smart" store. They have a huge selection of products. It's bright, cheery and well organized. It is evident that the management staff of this location have everything under control. You can feel the positive energy when you walk in. That's more than I can say for other Verizon locations. I'm so happy that this location is here to help. Bravo for them and for Vernon as well.