Delivery men scratched our newly refinished hardwood floor when they brought in a sectional and failed to put one of the feet on leaving a piece of metal that rubbed the floor anytime it was sat on or shifted. The sectional itself was junk and would not stay connected. When it was connected each piece was a different height and it looked terrible. Customer service was very helpful and I eventually reselected and ended up with different furniture. The quality of the furniture that I ended up with it reasonable for the price however the store failed to refund the difference between the sectional and the new furniture. They did however offer to pay for the floors and gave a credit to our account for an agreed upon amount. When asked about the refund for the original sectional they kept reminding me that I had already gotten money back. I was told that someone would look into the issue and get back to me. It has been quite a while and I am tired of calling and explaining the situation all while being made feel like I am just trying to get something for free. I wish we had purchased elsewhere. I actually have had a situation in the past where I had to reselect furniture due to not being able to get it into our basement and it was a very simple thing to do. Refund the original furniture price and charge for the reselected furniture. Apparently that concept it too difficult for the managers at VCF.