The agent helped me out, but gave some wrong information. the part that is very irritating is they are so deathly slow, and you have to pay 3$ per half hour to park. unless you want to park and walk there. I am disabled that's not an option. cost me $30 to park. The ladies up front at the desk are on the rude side, and unable to answer ANYTHING you ask. Very disappointing when your disabled and have to sit this long in uncomfortable chairs with severe back injury, and have to pay an absurd amount to park there, when you already pay taxes for that, and they take your money too. but if you are member at the gym you get to park free. that's BS.