Their company policy says: "Today, Enterprise offers a wide variety of car leasing..... - and local car rental customers are picked up at no extra cost." ------ The gal that works at this location says their site doesn't offer local customer pick up & we live five blocks away. We've called back a month later & same thing. Any time we need a rental car, we contact the Enterprise in Peoria.... THE EMPLOYEES THEIR ACTUALLY DO THEIR JOB RIGHT & ARE GREAT IN CUSTOMER SERVICE... compared to the ones that work at the Surprise location. If you ever need Enterprise in this area... Don't go to the Surprise location unless you like poor service.