I've been coming here for 10 years, and the staff never fails to be TERRIBLE and apathetic. Today I waited in line for 15 MINUTES while the cashier and her friend (another Ross employee buying clothes, must've been off shift) chatted away and took their sweet time ringing up her items. I literally had 2 items and was the only person in line, so I just stood there awkwardly listening to their loud and unprofessional conversation. I've always had bad customer service here, but today took the cake.
I will still come here, though, because the prices are unbeatable and it's a lot more convenient than driving to the Ross of FLW & the 101.