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| - First thing, I'm so happy there's finally a pho restaurant on the east side :) first time there, heres what we noticed.
Cons:
- Strong smell of trash in restaurant, almost unbearable
- Our server brought our waters with his hands on top of the glasses. My husband and I are both servers. BIG NO NO. just gross. Also, when we asked for soup spoons, his hands were all over that and placed it on our plates of veggies with his hands touching my ready to eat food. Ugh!
- 5 minutes after ordering, was told that they were out of the oxtail pho so I just ordered the pho tai. Pretty bumming since I was really excited about the oxtail, one of my favorites but never had it in pho. Oh well.
- Drinks went empty quick. Didn't get refills until we asked when our check was brought over.
- We were charged for the oxtail pho. It was fixed but the checks are just handwritten so it just has the total. No tax detail or anything.
- Staff was loud and unprofessional. One of them had their friend or boyfriend coming in and out. They were all just hanging out and chit chatting...you got time to lean, then you got time to clean! They also started talking about patrons as they left. I wonder what they're saying about us.
Pros:
- Pho was really good. Could have used more onions and meat, but still good, finished the whole thing:)
There is a lot of cons but they just opened, I'm sure, or atleast I hope, they are still getting it together. We will be going back since it saves us a drive and we just love pho.
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