Very disappointed with this company... They came highly recommended and I'm not sure why. About 4 weeks ago, they gave me an estimate on a simple furnace installation. I thought their prices were reasonable and their consultant seemed very professional so I decided to proceed. I called the consultant, Dave, back and asked to set up an appointment for the installation. Dave told me that he would call me back with an appointment date and I should return the signed contract. I returned the signed contract A few days later but didn't hear back from Dave. A few days later I called their main office and ask for Dave. I was told the Dave was out sick but would return the following day. I told the receptionist who was very polite but I just wanted to set up a time for an appointment and I work during the day so I don't have time for a lot of back-and-forth. She said no problem and that the owner would take care of it; I gave a list of days that would work for me. That was a week and a half ago and I still haven't heard back from anyone at this company. Today I am calling around to other HVAC installers for estimates. If this is how the do business before I give them my money I can only imagine how they would treat me after I gave them my money. Complete waste of my time.