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  • After reading other reviews, I realize that I am not alone. I went to Rubio's yesterday after receiving a free taco coupon in my email. I haven't been to Rubio's in probably a few years. I've only been there a total of 3 times. I, too, had issues with getting a wrong item and also had food quality/quantity problems. After asking the cashier questions, I ordered a mahi mahi taco that was supposed to have guacamole on it. I received one with mango instead. I also ordered nachos. I was told that they would have beans, cheese, guacamole, etc. They cost $7 and I was expecting a meal, like I would receive at Some Burros or Chipotle for the same price or less. I got a bunch of tortilla chips with barely any toppings. I had to hunt for them, but most of the chips were dry, nothing on them. No protein. I wanted to complain, but there was only one cashier working, and it was busy, probably because it was Taco Tuesday. I wasn't going to wait in line for a long time just to complain. I would like to ask the management what the problem is, since this seems to be a repeat problem with other customers. Why haven't changes been made, or retraining occurred, or hiring new employees happening? I always say that a business is only as good as the people you have working for you.
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