We recently had to purchase a new refrigerator, as ours broke. I was a bit reluctant to go to spencers as I have heard some stories that were not the best. We were able to make a quick purchase with the help of the sales associate, and we're happy with the refrigerator that we picked out. Unfortunately, we were not given all of the information about the refrigerator, as the gentleman that sold it to us knew that we were in a rush. In hindsight I would probably have gone elsewhere and spent more time learning about the product. So, I have no one to blame except myself. However, I do find some Fault on the sales associate who was a bit too eager to make a sale rather than have a return customer. We probably won't be back, but it definitely wasn't as bad as some others have experienced.