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  • Negative experience overall. The place made me feel uncomfortable. I brought my new pre-owned baby (a 2012 bright red VW) to get her first wash here, thinking it was the ultimate deluxe treatment. I was so wrong. I didn't count exactly, but from start to finish I think there were 6 people who drove my car, and they didn't drive it with care or regard, and their clothes seemed dirty. They were tapping the brakes too hard and making me uncomfortable just watching them drive it. When you drive up, it is entirely unclear where to go. As a first-timer, I had no clue. A lazy guy in a Danny's uniform pointed for us to get in one lane, and then pointed to another lane, which was confusing. Then he came to the window and tried to upsell us on getting our car detailed and buffed, saying it would "return it to new". Buddy, it's a new car - it was washed a month ago at the dealership. When my husband politely said no, he seemed mad. We chose the VIP wash for $20 and from there it was a waiting game until our car was in the front of the giant blob that they call a line. In my opinion, it took a long time. I took my shopping bag inside with me, thank goodness I did because apparently there's been a lot of robberies there. After a short time through the tunnel and a half-assed rubdown from about 5 different thug-looking guys, the car was "done". Yes, the bird poop was off the windshield, but the ultimate telltale sign was there was still a Starbucks straw wrapper in the front console that they didn't even touch. The interior detailing promised in the "VIP Wash" was a joke. I'm highly disappointed. My car seemed worse off than it did when it went in. Next time I will go to Los Olivos. Even a Clean Freak $3 wash would be far superior to the yuckiness we experienced here.
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