Oh greyhound, how you suck my soul ever so slowly like a dementor.
As bus stations go this one is pretty neat, tidy and clean. There aren't a lot of seating available so feel free to use your luggage as a couch as I was doing at one point.
Customer service here is pleasant and courteous. The only issue I ever have with greyhound is their lack of communication to the customers when there's a delay.
Look, I get that I was travelling in the middle of a snow storm because the arctic decided that America was more fun to hang out with than the North Pole - I get delays happen. But what I don't get is why no one is forthcoming on what's going on in the stations.
However I gave you 2 stars because the new buses are pretty swish. I do love the plug in charger options for phones and the free wifi. If only the free wifi worked more than it didn't.