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  • I would give zero if it were an option. I've tried to like them. I really have. I've given them so many chances because 6 out of ten times, they're pretty darn delicious. But this last experience was my final straw. In the past I've written corporate but received no response and I imagine this will fall on deaf ears as well. Last night I went in at 6 specifically for an apple fritter. When I got home, my excitement turned to sadness as I held my overdone and hard fritter in my hand. Ever the optimist, and tapping into my inner MacGyver, I thought dunking it in coffee would help. Nope. I bit into pellets. Not real pellets, but tiny hard little pieces of fritter that has been fried into pellets of disappointment. So, I weighed my options. I decided to return to the scene of the crime. I was once again met with the customer service that kills puppies and dragonflies. No, they didn't apologize, no they didn't offer me condolences. They instead looked at me with disbelief and indignation. As usual, they acted put out and inconvenienced. I left my sad dead fritter on the counter, being scrutinized by an obviously jaded baker, and I refused both a replacement and a refund. Consistency, perhaps a smile, maybe a cheery greeting would be worth the odds because when they're good, they're good. But now I have to buy my fritters elsewhere. If you go, don't make eye contact and good luck.
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