This location is busy. Just know its a busy area with a lot of businesses. Some of those businesses employ lots of people.. don't judge it on its business.
Also I'm sorry for people who's to go orders get mixed up, its hard when they're constantly swamped to keep things straight.. the in person, and right in front of you thing works.
If you go through the line, ask for what you want, you will get it.
I like their chicken, their pork, their tofu, but NOT the steak. The steak is not the best but that's the same at all locations.
Their food is good, its more than filling. One burrito can feed me for 3 meals.. yes meals, not as a side. It seems pretty fresh most of the time.
I've never had an issue with this location. When its busy I don't go there, when its not so busy its good.