With all the negative reviews on Yelp about this location, I have to admit I went in expecting to not even be acknowledged even though the on line check in stated no waiting time @ 2P on a Wednesday. But to my surprise, a friendly face did greet me as soon as I walked in. She chopped my hair exactly how I wanted it. My chunky over grown home slashed bangs were no longer a mess and soon my one length hair was styled beautifully with layers. I am 6" lighter and loving it. I would definitely come back without hesitation.