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| - I lived here for a year. The units are nice, the three levels give a nice feeling, although sometimes the stairs are a pain. Similarly, it is nice to have an attached garage, but I wish they had a better design than the tandem garage, which makes it difficult to leave if you are parked in the back and blocked by another car (or a neighbor parks behind your garage.) Maintenance is good and they usually come the same day or next day for an issue.
The office is a nightmare, and unfortunately I had to deal with them a lot. If you DO end up living here, be sure to read over your lease and payments before you sign it. They tried basing my first months prorated amount off of the rent price without the concession factored in (I moved in with 2 months free). After a very long argument, they finally said that my last month's prorated amount would be less because I was paying more for my first month. At the end when I was moving out, they agreed that they were wrong and that the girl didnt know what she was doing. If money isn't an issue, I would also recommend NOT doing the $87 nonrefundable deposit and opt for the refundable deposit. It wasn't clearly disclosed to me when I signed the lease, the $87 nonrefundable SureDeposit doesn't cover a single penny of damage at move-out. That deposit goes to an insurance policy to cover Palazzo in case you don't pay them for damages once you move out, but they would still go after you in collections. Luckily, I didn't have any damage to the apartment that was my fault, but things happen.
I also had an issue with flooding in my apartment. The hose behind the washing machine on the third floor came loose and flooded all three floors of the unit while I was asleep. I woke up and the floor was soaked and water was coming out of the vents, walls and ceiling all the way down to the garage. I called emergency maintenance at about 1 am, the maintenance guy lived in surprise and took over an hour to get to Palazzo. They took a look at everything and said that nothing was my fault and that they would have an emergency clean-up team come that night. I slept on a pull-out sofa at a friend's and the next morning visited the office to talk to them. The girl at the office had no idea that my unit had flooded, and once I explained it to her and told her I needed a place to stay she said "Well, do you have family you can stay with?" (Landlords are required to provide alternate accommodations for their tenants if the unit becomes unhabitable). The flood caused enough damage that it would take a week to repair. After arguing for a while, she offered to house me in the guest suite in one of their sister properties on the other side of town in Chandler (30 minutes from Palazzo and 1 hour from my office). After more arguing, she finally agreed to pay for a hotel for me to stay in. Once their guest suite in Palazzo opened (aka, their model unit), they moved me from the hotel to the guest suite. It was nice staying there, but there was no hot water, so I had to go back into my old apartment to shower... With some work, they let me out of my lease early. In my final walkthrough, the girl from the office tried charging me for little things to deduct from my key deposit. I didn't get my key deposit after a couple weeks, so I wrote a letter and got it back right away and they waived the small charges that the girl tried to get.
If you don't mind the nightmares with the office, it was a nice place. The neighborhood is pretty run-down. I was offered drugs whenever I went to the gas station or grocery store/wal-mart nearby at night... There are also a lot of homeless people, and I saw some living in the dirt lot behind the complex (my back window overlooked the construction/dirt lot/highway). I felt safe IN the complex, but never without. I heard gunshots several times while living there. I was also fairly certain my neighbors were selling drugs. Different cars were always in and out of there, only stopping by for a few minutes.
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