I have been to this particular Firehouse location 4 times because it is close to my wife's office. I usually get 4 or 5 sandwiches each time I go for her employees as well. 3 of those times over half the order was wrong and I called to lettl them know but did not ask for any kind of replacement or reimbursement. Today was different, I only ordered 3 sandwiches and 2 were wrong so I went back to get the 2 replaced. The owner was very condescending when I asked for my receipt back (tax purposes, but none of his business) He implied that I was going to try to get more sandwiches replaced off the same reciept. I was so offended that I will NEVER go back to this location and the owner should be embarrassed that he even implied that to a paying customer that usually just takes whatever his amateurish staff messes up.