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  • Horrible experience! Will never use this company again. They "misplaced" a hover board and a louis vuitton purse, when I called to report this to them they seemed helpful at first and said they reported it to their claims department, I even sent them the receipts for the missing items. After almost four months of emails and phone calls to them it turns out they were just jerking us around, they have a whole separate claims department that I should have been dealing with the entire time and no claim had been filed for our items. For some reason the employee that was "helping" me chose to lie to me for nearly four months. These guys clearly don't value customer service and honesty. If 0 stars were an option I would've chosen it, this has been an entirely disappointing experience and I cannot wait to be done with the ACTUAL claims process so I never have to deal with this company again.
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