I was really unimpressed with the customer service I received here today.
I needed to exchange 3 body lotions/creams I got during the holiday season. Apparently one of the products had been regifted because the packaging was "out of date."
Bath and Body works repackages all of their scents every couple years, but continues to sell those same scents. Their company policy is also one that excepts returns for ANYTHING from ANYTIME, used, unused, broken, etc. I know this because I worked for them for years as a young adult, so I was rather annoyed when the woman raised a stink claiming I couldn't return these products & the one I could return I could only return for another lotion.
I took my products & left. I'll find another store that doesn't cause such a commotion about a return.