Korrine the Shift manager needs to learn a little bit about customer service. Regardless of what she heard me say verses what I said is null. She messed up my order which I was willing to pay the difference. I was not willing to wait another 10-15 min for HER to fix error by making me wait behind all the other orders that came in since mine. She should have taken the the 2 min it would have taken to quickly fix the mistake. She should have NOT told me that I ordered wrong by saying "large Pan" instead of simply "pan". I have been here several times and have never had an issue with the way I have ordered my pizza. Completely, 100% unprofessional. Will never return to this establishment. The franchise owner should rethink who represents them on the front line. I have called the corporate office and made a complaint. Korrine I hope as you get a little older you will learn how to treat your customers.