I really only had good things to say until I got the final bill. This Avis location charged us for elective insurance that we did not elect; an additional $300 on what should only be a $300 rental. I have the original contract we were given at the desk when we picked up the car...it shows that we declined all the insurance, as well as all additional options, but that contract does us no good when the people at Avis refuse to call us back and refuse to respond to emails to help us fix the problem. Even when I responded to thier survey inquires and gave them a horrible review, they still won't contact me. Great customer service right there. When we dropped off the car and saw these charges, they couldn't (or wouldn't) help us, said we need to call. No one at the corporate office apparently can help, they say it has to be the PHX location. The people running this location are thieves. Hopefully, it's limited to this particular location.
PLEASE PLEASE PLEASE highly consider renting at ANY other agency than Avis if you're at PHX.