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| - Okay, so I actually like Mama Java's coffee, expect for they looked at me crazy the other day when we asked for cream. Last I checked Cream and Sugar are the coffee standards. Anyway, my problems lies in what has happened in the coffee world. I know there is the big debate between Sbux and smaller privately owned coffee shops. I am the first to admit that yes I prefer the smaller shops. Here is my problem....
Products take on the name as the product, i.e Band-aid, Levis, Q-tip, Duck Tape, ect. I think it is VERY rude to correct a customer when you know what they mean. This happened to me - I should have stated Medium however I forgot and said Grande - OMG shoot me now, the look of disgust and the correction. I wanted to take my $4 back and go to Sbux, at least they don't correct you and the customer is always right
This become more evident when I was at Tuesday morning with a friend and I told her we should grab some coffee, but I actually had to tell her before we went in to not say Grande. She laughed her light hearted self and rolled with it. Really though, I have to tell a friend make sure you order correctly.
Anyway, the last straw was yesterday when my boyfriend asked for cream in his ice coffee and they stared at him like it was crazy. I get wanting to be a liberal elitist, I think of my self as one sometimes. You just can't forget the customer is the business. If you know what they mean roll with it - DONT correct them. For $4 a cup of fancy coffee, I'll go to Crate and Barrell and buy a cappuccino maker and make my own. Yes Mama Java - this liberal elitist knows how to make her own.
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