I have been so happy to see the renovations that Boyd has done at their restaurants. We have really enjoyed the Redwood Grill (the Cal) and the Angry Butcher (Sam's Town) but Big Mess is a major disappointment.
We ordered the January special, a Low Country Boil and a Three Meat Plate. On both plates the food was cold and unappetizing without much flavor at all. Considering we showed up right at opening I was really surprised to get cold BBQ and cold potato wedges that were just barely done. The BBQ ribs and brisket were cold and not too tender. Something is wrong with a place if the food is cold right at the start of service.
There were two bright spots. The $10 32 oz beer was huge and Four Peaks Kilt Lifter is a great brew. The second was the excellent service we received from our server Margaret and the manager on duty Ryan. Margaret did a great job serving us and she let Ryan know our about our complaints. I like when a manager comes over and listens to my concerns about the quality of the food. Ryan did a great job in taking care of part of our meal and I believed him when he said he'd pass on our complaints about the quality of the food.
I really do want to like this place since it's local for us and it's a great location in a nice environment in the Mystic Park Falls. But for me to want to give it another chance I need to know that they have worked on improving the food.