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| - Soggy Pizza and Bad Service!!!!
Came here on a Saturday evening, expected to wait to get a seat, not our first time here. However, the following is not justifiable. We were seated at the bar. Did not know who our server was. We were given water and a menu. After 10 minutes of waiting we asked the bartender to order food because no one came to take our order. It probably took a good 30 to 40 mins for the food to arrive, which is surprising when it takes 90 seconds to cook a pizza. I can go order a pizza from one of the many franchises in Toronto and it would probably be ready in 20mins.
During this time, We were not offered or given any bread. Like I said, I have been here before, so I know that they offer bread. I saw other tables were given bread, even other people at the bar had bread.
The service only started to improve after we got our food, the bar tender filled our classes of water and the water jug.
The default tip percent is 17% on the credit card handheld device. Come on, really?
In Conclusion, the place is probably too busy for itself. Some kind of process needs to be changed so that they can produce food quicker as well as address some of their service issues.
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